REFUND POLICY

15 Days Easy Return
We accept returns within 15 days of delivery. You may want to return the product only if :
You received a damaged product.
You received a defective product.
We shipped a wrong product.

Following shall not be eligible for return or replacement
Used products or products not returned in the same condition as you received.
Damages due to misuse of product.
Any item which has been used or installed.
Any damage / defect which are not covered under the manufacturer's warranty.
Any product that is returned without all original packaging and accessories, including the box, original packaging if any, and all other items originally included
with the product(s) delivered.

How to cancel or return a product ?
Contact us at support@lorange.in or call us on (India) 1800 3000 5955 within 7 days of receiving the product.
Send us an image of the concerned product at support@lorange.in.
Return the product unused and in the same condition as you received it, with the original packaging, tags and invoice.
Once we receive the product, we will provide a replacement or refund your payment if replacement is not possible.
Replacement can be for the entire product or part(s) of the product subject to availability of the same with MyLorange.com.

How do I return the product ?
You may return the product in any of the below manner
You may courier the product to us at the address below :
MY L'ORANGE.COM
Atelier Homes, Main Rd,
Koregaon Park,
Pune 411001,
Maharashtra, India

For outright cancellations by you :
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following:
1. If your product has shipped, you cannot cancel the order.
2. If you received the product, it will be eligible for replacement only as per refund policy mentioned above.

How long will it take to process my cancellation request ?
Once you request the cancellation of item(s) in your order, it will take LorangeKids.com a maximum of 5 business  days  to  cancel  the  order and initiate refund. You will
be notified of the same.

Mode of Refunds
It may take upto 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of
cancellation/refund by MyLorange.com.
Please note that MyLorange.com shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing
bank.
For returns, the refund process will be initiated once we have received the product(s).

Please call us on 1800 3000 5955 or mail us at support@lorange.in if you have any questions.